Tell us what the appliance is doing
Phone us, WhatsApp a photo of the fault, or fill in the form below. If we can save you a call-out fee by telling you how to fix it yourself, we will — that happens more often than you would expect.
Book a technician
The more you can tell us, the better the chance we arrive with the right part. A photo of the model plate is the single most useful thing you can send.
Contact details
Phone is fastest. WhatsApp is best if you want to send a photo of the fault or the model plate.
Business hours
Monday – Sunday: 07:00 – 20:00
Open seven days a week, public holidays included.
Service area
Gauteng, South Africa — Johannesburg, Pretoria, Sandton, Midrand, Centurion, Kempton Park, Boksburg, Benoni, Germiston, Randburg and surrounds.
See all areas we serveGetting in touch
What to send, and how quickly we respond.
How soon will you get back to me?
During business hours we aim to respond within the hour, and phone calls are always the fastest route. WhatsApp messages sent outside hours are picked up first thing the next working morning. If your fridge has stopped cooling and it is a Sunday, message us anyway — we will book you into the first Monday slot.
What information should I send?
Three things make the biggest difference: the model number from the plate inside the fridge door or on the rear of the washing machine, any error code showing on the display, and a description of when the fault happens rather than just what it does. "It leaks while filling" and "it leaks on spin" are entirely different repairs.
Can you diagnose over the phone?
We can very often narrow it down, and occasionally we can solve it outright — a blocked pump filter or a drain hose pushed too far into the standpipe are both things you can fix yourself in ten minutes, and we would rather tell you that than take a call-out fee for it. What we cannot do responsibly is quote a firm price for an appliance nobody has tested.
Prefer to just call?
Phone is the fastest way to get a technician booked. We answer during business hours, and we do not run a call-centre queue.