Last updated: 14 July 2026

1. About these terms

These terms apply to appliance repair services provided by Best Appliances to customers in Gauteng, South Africa. By booking a repair you accept them. Nothing in these terms limits any right you have under the Consumer Protection Act.

2. Pricing — please read this carefully

Every price, "from" price and price range published on this website is an estimate only. The figures in our repair cost guides are provided to help you budget and to help you decide whether a repair is worth pursuing. They are not quotations and they are not offers.

The actual cost of any repair depends on the on-site diagnosis, the specific parts your appliance model requires, the labour involved and your location. A firm written quotation is provided after the appliance has been assessed, and no chargeable work is carried out until you have approved that quotation. Prices are subject to change without notice.

3. Call-out and diagnostic fee

A call-out fee applies to every attendance. It covers the technician's travel and a full diagnosis of the appliance, and the amount is disclosed to you before the appointment is booked — not on arrival.

If you approve the repair, the diagnostic work is absorbed into the repair cost. If you decline the repair, the call-out fee is payable and nothing further is owed. The call-out fee is payable whether or not the appliance can be repaired, because it pays for the diagnosis rather than the outcome.

4. Quotations

Quotations are valid for 14 days unless stated otherwise. If, once the appliance is opened, a further fault is discovered that was not detectable during the initial diagnosis, we will stop work, explain the position and provide a revised quotation for your approval. We will not carry out unquoted chargeable work.

5. Guarantee

Our workmanship is guaranteed, and parts fitted by us carry the warranty offered by the part manufacturer or supplier. The guarantee period applicable to your specific repair will be confirmed by the technician and stated on your invoice — please ask before approving the quotation if it matters to you.

The guarantee covers the specific fault repaired and the specific part fitted. It does not cover: new and unrelated faults; damage caused by misuse, overloading, power surges or incorrect installation; appliances that have been worked on by a third party after our repair; or wear to components that were already at the end of their service life and which you were advised about.

6. No fix, no repair fee

If we are unable to repair your appliance, you are not charged for a repair. The call-out fee remains payable for the diagnostic work carried out. Where an appliance is beyond economic repair, we will tell you so and explain why.

7. Parts

We fit parts to the correct specification for your appliance model. Where a part must be ordered, we will tell you the cost and the expected lead time before you approve the repair. Removed parts are disposed of unless you ask us to leave them with you at the time of the repair.

8. Your responsibilities

Provide safe and reasonable access to the appliance, and ensure a person over eighteen is present for the duration of the visit.
Tell us about anything relevant to the appliance's history, including previous repairs and known faults.
Move perishable food out of a fridge or freezer before we arrive where the repair requires the appliance to be switched off.
Ensure that the appliance is accessible — we may be unable to proceed if an appliance is built into cabinetry that cannot be safely opened, or is obstructed.

9. Payment

Payment is due on completion of the repair. We accept cash, EFT and card. Ownership of any part supplied remains with us until payment has been received in full.

10. Liability

We carry out repairs with reasonable skill and care. We are not liable for indirect or consequential loss, including spoiled food, loss of income or the cost of alternative arrangements, except where such liability cannot be excluded by law. Appliances that are already damaged, corroded or in poor condition may sustain further damage during a repair despite reasonable care being taken, and we will point this out before starting where we believe it to be a risk.

11. Cancellation

Please give us as much notice as possible if you need to cancel or reschedule. A call-out fee may be charged where a technician has already travelled to your address and cannot gain access, or where nobody over eighteen is present.

12. Governing law

These terms are governed by the laws of the Republic of South Africa.

13. Contact

Questions about these terms: support@bestappliances.co.za · 0861 995 089 · Contact page

Terms & Conditions